Screen Replacement Warranty Claims: What Actually Gets Approved (And What Doesn't)
"Warranty" means nothing if you can't tell what it actually covers. Here's exactly what our 6-month warranty approves, what it doesn't, and why — no fine print surprises.
"Warranty" is one of those words that sounds reassuring right up until you actually need it. Then the fine print shows up, and suddenly it covers nothing. So we'd rather tell you upfront exactly what our 6-month warranty does and doesn't cover. As a result, there's no surprise later.
So this post is that explanation, plainly. Also, it includes real examples of the claims we approve.
What Our 6-Month Warranty Clearly Covers
Our warranty covers defects in the part or the fitting that show up under normal use, for six months from the repair date. In fact, that includes display issues, touch problems, and battery defects that you didn't cause.
Specifically, this means:
- Dead pixels or backlight issues that appear after the repair.
- Touch that stops registering in part or all of the screen.
- A battery that drains abnormally fast or fails to hold charge.
- Loose fitting or adhesive issues from the repair itself.
- Any part that simply fails on its own, with no new drop or damage behind it.
So if it's a defect in what we did, we fix it. That's the whole principle.
What's Not Covered, and Why
Our warranty doesn't cover new physical damage, water damage after the repair, or repairs by anyone other than us afterward. And this isn't a loophole. Instead, it's the same logic behind any warranty: we stand behind our work, not new accidents that happen after it.
A few examples of what falls outside the warranty:
- A new crack from a second drop after the repair.
- Water damage from an incident that happened after we returned the phone.
- Normal wear, like minor scratches from daily use.
- Any issue that shows up after another shop has opened the device.
So we'll always inspect first and explain clearly which category your issue falls into, rather than just saying no.
Real Examples of Approved Claims
In fact, the claims we approve follow a pattern. Something about the repair itself went wrong, with no new incident behind it. For example, a screen we'd replaced developed a small cluster of dead pixels about six weeks in. No drop, no damage. So we replaced the panel at no cost.
Then there's another case: a battery we'd replaced started swelling around the three-month mark. Also, the customer got in touch immediately once they noticed. So we swapped it under warranty, no argument needed.
And a third: touch stopped registering in one corner of a screen, about two months after replacement. On inspection, though, it was a fitting issue on our end. So we refitted it properly, at no cost.
But for balance, here's one the warranty didn't cover. A customer dropped their phone again a few weeks after a screen repair, cracking the new screen. That's new damage, not a defect, so it wasn't a warranty claim. Still, we repaired it, at a fair price, just not for free.
How to Make a Claim Quickly and Smoothly
In short, making a claim is simple. First, get in touch and describe what's happening. Then we'll arrange a pickup or mail-in, or you can bring it straight to the shop. You don't need forms or paperwork beyond confirming when the original repair happened.
If it falls within warranty, we fix it at no cost. But if it doesn't, we'll explain exactly why and quote a fair price for the fix. So either way, you get a clear answer, not a runaround.
Get a Repair With a Warranty You Can Actually Use
A warranty is only worth something if it's clear and if we approve claims when we should. So that's the standard we hold ourselves to.
Call or WhatsApp +91 86865 09563, 8:00 AM – 9:00 PM daily, to book a repair with a real 6-month warranty, or to get in touch about an existing repair for a warranty check. Visit our Mehdipatnam shop, book doorstep service where it's available, or mail your device to our repair address in Banjara Hills — whichever's easiest for you.
FAQ: Phone Repair Warranty in Hyderabad
How long does the warranty last?
Six months from the date of the repair, covering defects in the part or the fitting under normal use. Also, it applies to screen, battery, and most other repairs we perform.
Does the warranty cover accidental damage, like a new crack?
No. We treat new physical damage, like a fresh drop or crack, as a new repair rather than a warranty claim. Instead, the warranty covers defects in our work, not new incidents that happen afterward.
Do I need the original receipt to make a claim?
It helps, but we can usually look up your repair by phone number or name if you don't have it handy. In fact, what matters most is confirming when the original repair happened.
Can doorstep repair customers claim warranty too?
Yes. The warranty applies the same way regardless of whether your original repair was in-shop, doorstep, or mail-in. So visit the shop, book a pickup, or mail the phone to us for a warranty inspection.
How long does a warranty claim usually take to resolve?
We resolve most straightforward claims the same day, once we've inspected the phone and confirmed it falls within warranty. However, more complex cases may need a short diagnostic period, which we'll explain clearly.
Does using a case or screen protector affect my warranty?
No. Using a case or screen protector doesn't void the warranty, and we'd actually recommend both. In fact, they reduce the chance of the kind of new damage the warranty wouldn't cover anyway.